License Issue [SOLVED]

buidmedia
New Member

Posts: 3

License Issue [SOLVED] Jun 29, 2018 4:08:25 GMT

Quote

Post by buidmedia on Jun 29, 2018 4:08:25 GMT

Hi There,

We purchased a perpetual indie license of Rizom UV Virtual Spaces.

We assigned two machines to this license when purchasing. The license file is showing 30 day trial period not a full license.

How can we fix this?

Thanks in advance.

Last Edit: Jul 16, 2018 9:16:13 GMT by Remi Arquier

Remi Arquier Administrator Posts: 796	License Issue [SOLVED] Jul 3, 2018 11:34:06 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Remi Arquier on Jul 3, 2018 11:34:06 GMT Hello I deleted your evaluation license, you can now set your new Host_ID Best Regards
	Last Edit: Jul 3, 2018 11:35:20 GMT by Remi Arquier

buidmedia
New Member

Posts: 3

License Issue [SOLVED] Jul 3, 2018 22:17:30 GMT

Quote

Post by buidmedia on Jul 3, 2018 22:17:30 GMT

Hi There,

Thanks for looking into this. The license file is still showing Evaluation. When going to the web portal to find a new license / set host ID. It now says: NO LICENSES FOUND IN YOUR ACCOUNT

I assume we need to set the host ID on a new license file?

Kind Regards,

Remi Arquier Administrator Posts: 796	License Issue [SOLVED] Jul 5, 2018 11:33:39 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Remi Arquier on Jul 5, 2018 11:33:39 GMT Hi, I rebuild your license in the database. Sorry for the incoveniences

buidmedia New Member Posts: 3	License Issue [SOLVED] Jul 16, 2018 4:58:55 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by buidmedia on Jul 16, 2018 4:58:55 GMT Great! That worked. Thanks.

Post by buidmedia on Jun 29, 2018 4:08:25 GMT

Post by Remi Arquier on Jul 3, 2018 11:34:06 GMT

Post by buidmedia on Jul 3, 2018 22:17:30 GMT

Post by Remi Arquier on Jul 5, 2018 11:33:39 GMT

Post by buidmedia on Jul 16, 2018 4:58:55 GMT