Clicking installer does nothing. Window 10 [UNREPRODUCED]

ron3d
New Member

Posts: 2

Clicking installer does nothing. Window 10 [UNREPRODUCED] Sept 22, 2017 5:48:07 GMT

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Post by ron3d on Sept 22, 2017 5:48:07 GMT

Hi. I double clicked on the installer (Unfold3D_VSRS.0.10.41.gfc92cea.master.exe) and nothing happens. I get the blue spinning wheel next to my mouse cursor for a second then it disappears and nothing else happens. No windows open up, no interface shows up.

I tried to run it as Administrator even though I am already an administrator. I am on windows 10 Pro 64 (10.0,Build 15063). I am launching the installer from the desktop.

I also tried dragging the license file (beta_VS.lic) onto the (Unfold3D_VSRS.0.10.41.gfc92cea.master.exe) and nothing happens. I don't even get the spinning little blue wheel.

Last Edit: Oct 12, 2017 17:51:08 GMT by Remi Arquier

Remi Arquier
Administrator

Posts: 796

Clicking installer does nothing. Window 10 [UNREPRODUCED] Sept 22, 2017 13:42:12 GMT

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Post by Remi Arquier on Sept 22, 2017 13:42:12 GMT

Hi ron,

Could you try deleting your current installer file and re-download it from the same location you used?

Your the first person who report this problem. It may be interesting to download a previous version of the installer which are located in "PreviousVersion" folder.

It would be great if you could tell us more about this problem.

Thanks for your feedback.

ron3d
New Member

Posts: 2

Clicking installer does nothing. Window 10 [UNREPRODUCED] Sept 24, 2017 22:41:50 GMT

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Post by ron3d on Sept 24, 2017 22:41:50 GMT

Hi. I tried as you suggested. Downloaded (Unfold3D_VSRS.0.10.4..> 22-Sep-2017 17:53 35M) but saw nothing happen after double clicking on it.

From your "Previous Releases" directory I tried (Unfold3D_VSRS.0.10.4..> 18-Sep-2017 14:49 35M) and it worked perfectly good. The installing windows came up and the license activation window as well which all worked. I can see the interface to your program now and will play with it tonight.

Thanks.

Both installers were downloaded to my desktop and placed in a folder called "Unfold3D". I double clicked on them from there to launch them.

Remi Arquier
Administrator

Posts: 796

Clicking installer does nothing. Window 10 [UNREPRODUCED] Sept 25, 2017 9:48:57 GMT

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Post by Remi Arquier on Sept 25, 2017 9:48:57 GMT

Thanks ron,

We built a new setup, version 0.10.47.

That problem is strange, I don't understand. It may be linked to a anti-virus software installed on your machine but that don't explain why the old versions work.