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Post by msanity on Aug 29, 2018 13:07:17 GMT
Hi, Some time ago I signed up for an evaluation using my personal email. Then later I purchased a license using my work email.
When I try to set my secondary HostID to the computer I signed up with my personal email, it says it can't do it because this HostID is tied to another account. I've transferred everything from my personal email account to my work account but it still doesn't work.
Can you help? I'd be fine deleting the old personal account but I can't find a way to do that.
Thanks!
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Post by Remi Arquier on Aug 29, 2018 13:48:18 GMT
Hi
Can you please tell me the license ID of your two license please ?
I can see only one of them : 5919
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Post by msanity on Aug 29, 2018 14:22:26 GMT
I believe the other one is 3662?
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Post by msanity on Aug 29, 2018 14:45:14 GMT
Hi Can you please tell me the license ID of your two license please ? I can see only one of them : 5919 I found 3 total: 5919 3662 5023
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Post by Remi Arquier on Aug 29, 2018 15:40:27 GMT
I deleted the 5023 (evaluation). It will be fine now.
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Post by msanity on Aug 29, 2018 16:07:19 GMT
It works - thank you so much!
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