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Post by markwillgreen on Jun 15, 2018 20:35:10 GMT
Hi,
I recently formatted my PC to get rid of some issues that were slowing it down.
Now I can't install my Unfold3d license.
Please help!
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Post by Remi Arquier on Jun 16, 2018 12:49:52 GMT
Hi Mark
Can you describe me please what you mean by "Now I can't install my Unfold3d license" ?
If some of your MAC addresses (even virtual one) changed, it may make your license invalid. You can use the "SET" button in your account and give your new HostID, then download a new license.
Best
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Post by markwillgreen on Jun 16, 2018 19:07:19 GMT
Hi Remi,
Thanks for getting back to me so fast. I've still got the license file I originally downloaded, when I try to activate in the "Unfold3D License Activation" window, I get the error:
"No License Found: HostID does not match license".
I've logged into my R-L account, and cannot see an option to update the HostID. It was a perpetual nodelocked license if that makes a difference?
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Post by Remi Arquier on Jun 18, 2018 11:24:40 GMT
Hi Mark, What is your license ID or your email account, I don't find you with: mark_greenhalgh@live.co.uk Also you should have the "SET" button even with a perpetual license. Can you please show me what you see in www.rizom-lab.com/my-account/licenses/ ? |
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Post by markwillgreen on Jun 25, 2018 20:18:27 GMT
Hi, I registered initially with fyn@fynfyn.uk but I've swapped my email to mark_greenhalgh as I cancelled the hosting/mailbox package associated with it (I still have the domain).
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Post by markwillgreen on Jun 25, 2018 20:21:11 GMT
License page and order page attached. Attachments:
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Post by Remi Arquier on Jun 26, 2018 12:09:50 GMT
Hi Mark
I think I understand, you changed your email address using our system right?
I transferred your license to the mark_greenhalgh@live.co.uk account. You can redownload your license.
Sorry for the inconveniences, it is our fault
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Post by markwillgreen on Jun 26, 2018 21:10:07 GMT
Hi Remi, no problem, thanks for the help; I'll test it when I'm home.
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