ralph
New Member
Posts: 4 
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Post by ralph on Mar 7, 2018 9:26:13 GMT
I just extended my license. Unfortunately I frequently run into problems with the host ID no longer matching the license. I found that whenever the Ethernet configuration of the machine changes, I cannot start Unfold3D anymore. For example, on my dev machine I installed Docker, which exposes an additional network interface. This kills the license. On my second machine, my laptop, I use two different USB Ethernet adapters, depending on my location. I can only run Unfold3D with one adapter. As soon as the configuration changes, I get a licensing error. Any ideas how to remedy this situation? Thanks!
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Post by Remi Arquier on Mar 7, 2018 10:43:46 GMT
Hi Ralph,
I think the license is tied to a volatile ethernet address (virtual adapter maybe). We may tie your license to a material ethernet address. Please contact me in private and give me what a "ipconfig" command tells you.
best
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Post by jcastroc on Jun 13, 2018 18:53:57 GMT
Hi,
I just bought a license last week and I'm having the exact same problem Ralph has. How can I contact you in private?
Please let me know.
Thanks in advance.
Juan Castro
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Post by Remi Arquier on Jun 13, 2018 20:32:16 GMT
Hi jCastroc,
Our website system use extract the first MAC address from the HostID. If your first MAC address is a virtual one it can be problematic. Please use the "SET" button and enter your physical MAC address instead of the ful HostID.
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Post by jcastroc on Jun 15, 2018 13:55:41 GMT
It worked.
Thank you very much.
Best regards.
Juan Castro
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