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Post by Yeton on Oct 26, 2017 13:25:55 GMT
My version is unfold3d 9.0.3,the old one.When I installed the software on MAC platform, it was a CAD version,not the CG version.This difference is a big problem for my job.Could you help me out?
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Post by Remi Arquier on Oct 26, 2017 13:46:23 GMT
Hi Yeton,
Welcome to the Rizom-Lab forum.
A question first, did Polygonal Design answer you for this support request ?
Best regards
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Post by Yeton on Oct 26, 2017 13:55:13 GMT
Hi Yeton, Welcome to the Rizom-Lab forum. A question first, did Polygonal Design answer you for this support request ? Best regards I tried to contact them and send questions to their mailbox. But there was no response to the present.
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Post by Remi Arquier on Oct 26, 2017 13:57:09 GMT
I see. When did you send these messages ?
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Post by Yeton on Oct 26, 2017 14:00:09 GMT
I see. When did you send these messages ? About 2 hours ago,when I received the dongle key.
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Post by Remi Arquier on Oct 26, 2017 14:09:19 GMT
Ok, let them some time to answer. Actually I am not allowed to do support for their clients, and you are a Polygonal's client. Polygonal Design sells the old v9, we sell the new version. But our company Rizom-Lab is not bound to Polygonal Design.
I am sorry for inconveniences but I am not allowed to do more for now.
You may come back later if you don't have any answer from them.
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Post by Remi Arquier on Oct 26, 2017 14:17:19 GMT
And please let me know if they helped you in a right way.
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Post by Yeton on Oct 27, 2017 14:04:48 GMT
And please let me know if they helped you in a right way. I got their response.Some mistake they made because of the reason so-called 'a weird situation we are facing'.And they are gonna send me the correct version. What append to you and them? Is the situation they said related to you?Are there any conflicts between you and them?
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Post by Remi Arquier on Oct 27, 2017 17:12:33 GMT
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Post by zazoo on Oct 31, 2017 14:38:04 GMT
Could you explain please ? This is what we can see on Polygonal Design web site...
2017/10/30 IMPORTANT NOTICE
In recent months, POLYGONAL DESIGN has been the target of various attacks on the internet involving the UNFOLD3D® software and its employees, as well as technological and commercial elements that have been used without any authorization. Given this situation, POLYGONAL DESIGN has seized the TGI of Marseille, which concluded on September 28, 2017 that POLYGONAL DESIGN is the sole and exclusive holder of all the rights concerning the UNFOLD3D® software since its initial marketing in 2003 until its version still currently marketed, called Generation 9. However, since this judgment currently on appeal, the registered software brand UNFOLD3D® is clearly used without authorization by other companies to promote and sell software that exploit largely the technologies UNFOLD3D® whose POLYGONAL DESIGN is only owner, resulting in the need for further lawsuits. POLYGONAL DESIGN is available from all media outlets who would like to talk to the company, and confirms that its employees are all of an indisputable honesty, invested for a long time for the most part in humanitarian work for many years . POLYGONAL DESIGN warns its customers against the actions of any natural or legal person usurping its brands and its products, or their possible relays, which will be subject to prosecution in court.
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Post by Remi Arquier on Oct 31, 2017 14:54:42 GMT
Hi Zazoo, Our official answer is present there, in front page: www.unfold3d.comHave a look at the "about" section. best
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